7 Day Cape York and Tropical North by 4WD

Overview

Frequently Asked Questions

• Is there phone service in Far North Queensland?

  In most towns you will get phone service, but there are large stretches between towns that may not have service. Satellite phones are carried on tours for emergency use. Phone service will be possible in Cairns, Laura, Seisia, Roko Island, Thursday Island, Horn Island, Weipa, Cooktown and Coen. There may be other locations and all service will depend on the phone carrier used.

• How can I pay for my tour?
  We use TravelPay to process credit cards as it is recommended by AFTA (The Australian Federation of Travel Agents) as it provides protection in the event of supplier insolvency.

  Credit Card Customer Payment Link enter this link into your browser: pay.travelpay.com.au/AUSTC

  If paying via the Customer Payment Link, please ensure you complete all fields and ensure you enter the correct Trip Reference Number, so we can identify your payment. Remember that ‘TravelPay’ will appear on your credit card statement.

  Credit card surcharges will apply when paying by credit card. We accept all credit cards and relevant credit card fee is applied when processing: Mastercard – 1.30%, Visa – 1.50%, American Express – 2.20%, Diners Card – 2.75%, International Credit Cards – 3.25%

  Direct Deposit payments take up to 3 business days to process. Please call your consultant to confirm bank details, and notify us when your payment has been made

  Commonwealth Bank: Australian Tours and Cruises

  Reference: Your Trip Number

  BSB: 062-504 Account: 1### ##68

  International Direct Deposit: Add $25 for bank fees

  SWIFT or BIC CODE: CTBAAU2S

• What medical clearance form do I use for the cargo boat?
  MV Trinity Bay Passengers

  IMPORTANT: Please note that MV “Trinity Bay” requires passengers to complete a Passenger Medical Information Form to advise the crew of any medical issues they may need to be aware of. This information will also be used by medical attendants in the event of a medical emergency or accident.

  If required by Part 1 of the Sea Swift Passenger Medical Form, a GP Fit-to-Travel Clearance is available to print and take to your GP for signature.
  Please email a copy back to reservations@capeyorktours.com.au to complete your booking, please include your booking reference number in the email.

  Bookings are not confirmed until all forms are completed and returned.

• Is there mobile phone reception and internet cafe access on the tour?
  Digital mobile telephones only operate in Cooktown. Telstra NEXT G telephones work in Cooktown, Laura, Coen, Weipa and Thursday Island. Email access via internet cafes is generally not available. Most phones these days can recieve emails.
• Is it possible to recharge phones, cameras etc on the tour?
  Telephones, cameras and other electrical devises can be charged using mains power in Cooktown, Musgrave, Coen, Weipa, Bramwell Station and Cape York.
• What is the policy on alcohol on the tour?
  The Government has imposed very strict alcohol regulations throughout Cape York Peninsula and our company has a permit to carry certain quantities of alcohol and complies with all regulations and laws. Please contact our office for further, more recent information.
• What is the policy on smoking on the tour?
  As per Government regulations, smoking is not permitted in vehicles. Ample stops provide time for smoking breaks.
• Where can I store my car and caravan?
  There are a number of places to store your vehicle or caravan. We can give you the details to book directly once your tour dates are confirmed.
• Are special dietary requirements catered for on the tour?
  If a passenger is on a medically prescribed diet, we will do our absolute utmost to cater suitable meals for that person. Please contact our office to discuss any diet needs.
• What are the meals provided on the tour?
  Your Guides / Chefs work extremely hard to provide passengers with excellent, wholesome meals. Breakfast consists of a choice of at least 3 cereals, toast and spreads. Lunch has a variety of cold meats and an abundant selection of salad vegetables on rolls or sandwiches. Evening meals begin with happy hour followed by a 2 course meal which could be a grill, roast, casserole, BBQ, fresh fish and appropriate selection of vegetables followed by a tasty dessert.
• What type of toilet and shower facilities should be expected on the tour?
  Toilets are either flushing or National Park composting type and showers are available most nights and if not, a long, soaking soap free swim in a shallow, safe stream is available.
• How far do we travel each day?
  These tours are designed to show the very best of Cape York Peninsula. The day normally starts around 8.00am ending approximately 4.00pm covering 300 kilometers per day. During the normal course of the day you will stop for morning tea, lunch and afternoon tea. The tour also stops at places of interest, towns, communities and any notable flora or fauna features.
• How many people will be on the tour?
  The maximum number of passengers depends on the seating in the 4WD vehicles which range from 4 to 22 seats.
• How does the tour run?
  All tours are conducted on a partial participation basis, it generates friendship and conversation. The Tour Leader does all cooking however assistance with vegetable peeling, firewood collection and filling water buckets is greatly appreciated. Passengers assist with washing and wiping and erect their own tents (unless on pre-erected tent camping tour or on accommodated tour) after a demonstration, those less agile will be given assistance.
• How much luggage am I allowed?
  Baggage space is limited. One soft sided sausage style bag per person measuring approximately 600mm x 500mm x 300mm with a maximum weight of about 10kgs plus one small day pack per person for inside the vehicle. Excess luggage may be stored at your accommodation.
• What clothing should I bring?
  4 tee shirts

  4 shorts or skirts

  Swimmers/Towel

  Water bottle

  A spray jacket/warm jacket

  1 pair of sandals

  Shady hat

  Torch

  Toiletries

  Laundry powder

  Insect repellent

  Small day pack

  Track suit pants/jeans

  NB: clothes line & pegs are supplied by us (campers only) PLEASE AVOID ARTICLES OF WHITE/LIGHT CLOTHING AS DUST MAY STAIN

• How comfortable are the 4WD vehicles and seating used on the tour?
  Vehicle seats are individual, padded bucket seats with lap and sash seat belts. Vehicle suspensions are modified to ride as comfortably as possible to Cape York. A seat rotation is normally done each day.
• What kind of boats are used on the tour?
  M.V Trinity Bay carries 38 passengers stopping at Horn Island, Thursday Island and Bamaga. The trip normally takes 2.5 days and you will sleep on the boat for 2 nights. Accommodation is in either twin cabins or 3-4 passengers per cabin, all cabins have share bathroom facilities. A licensed bar is on the ship and your trip includes meals as indicated in the tour itinerary.
• What kind of air planes are used on the tour?
  Generally medium sized air planes with a capacity of 20 to 50 passengers are used. During peak season when services are in demand we occasionally use smaller aircraft carrying 8 or less passengers.
• Should travel insurance be organised before going on the tour?
  Travel Insurance

  As a valued customer of Cape York Tours, we are pleased to offer you the opportunity to purchase discounted travel insurance. It is HIGHLY recommended that passengers take out travel insurance. As a valued customer we are pleased to offer you the opportunity get a quote from Cover-More Travel Insurance.

• Should I bring extra spending money for incidentals?
  We suggest about $300 per person. Credit cards and EFTPOS machines are accessible in most places throughout Cape York.
• What is excluded from the price of your Cape York tour?
  Any costs incurred before or after departure. Meals not specifically mentioned in the itinerary. Any personal items such as newspapers, telephone, alcohol and drinks, laundry, personal and travel insurance. It is HIGHLY recommended that passengers take out travel insurance which specifically covers cancellation fees, most claims arise from either personnel or close-family illness before departure resulting in cancellation charges. We suggest you talk to your car, home or life insurer and purchase a policy that will cover you for cancellation fees in the unlikely event that you need to cancel your Cape York tour.
• What is included in the price of your Cape York Tours from Cairns?
  If on a camping tour – all camping equipment including tents with a floor built into them, mattresses, National Park fees, land access and usage fees to local communities, all camping fees. If on an accommodated tour – all accommodation costs whilst on tour. Meals as indicated: Breakfast (B), Lunch (L), Dinner (D).

Additional Information

• Additional Information

  Climate Winter in the tropical north is the dry season and temperatures will be mild with low humidity. Through the months of September and October, the temperatures become increasingly warmer.

  Fitness to Travel A good level of fitness and health is required to participate on holiday packages. In some destinations there are extensive sightseeing excursions by foot which includes the climbing of stairs and walking on uneven surfaces. Mobility is needed boarding or alighting coaches and trains. We recommend a visit to the doctor before travelling to overseas destinations and consulting with them regarding any vaccinations which may be required. It is your responsibility to advise operators of any pre-existing medical conditions that may affect the normal conduct of a holiday package and the enjoyment of other passengers. A Health, Fitness & Mobility Questionnaire will be provided and requested to be completed at the time of booking if you advise of any health, fitness or mobility issues. The operator is not liable for any injury, illness, or loss of enjoyment which could have been reasonably prevented had we been made aware of a pre-existing condition and been provided an opportunity to review it. We will not be responsible for any costs associated with cancellation penalties or the return of passengers from a tour, and a refund for lost touring cannot be claimed.

  Single Travellers A limited number of single rooms may be available at time of booking. Single rooms may be smaller than twin or double bedded rooms and may have a single bed. Single supplements apply

  Children under 12 years are not recommended to participate on a coach tour. Children under 18 years must be accompanied by an adult.

  Extras Airfares (unless stated), airport taxes, laundry, food not on the regular table d’hôte menu, drinks may or may not be included as indicated in your itinerary, excess baggage, Wi-Fi (unless stated), fuel surcharges and optional excursions not specified in the itinerary. Extra overnight accommodation is not included at the start or end of the tour if not specified in the itinerary. Airport Transfers Airport transfers are included on the first and last day of the tour as indicated by the itinerary or when booking pre or post tour accommodation with your tour.

  Luggage Limits Land touring is conducted in 4WD vehicles with limited luggage capacity. Each passenger is requested to limit their luggage to one small/medium soft bag or suitcase weighing no more than 16kg (35 lb approx) and with dimensions of no more than 66cm length x 35cm width x 32cm height. Cameras, make-up bags etc should be carried separately. Should you have excess luggage, it is your responsibility to organise for this to be forwarded to your final destination.

  Clothing and What to Bring Clothing and footwear should be casual, comfortable and suited to tropical conditions.

  • Clothing – shorts, trousers, shirts, swimwear, hat, sunglasses, a jacket and a change of warm clothes in case of inclement weather are advisable.
  • Footwear – some form of fast-drying wet-shoe would prove useful.
  • Personal – sun protection, insect repellent, medications, toiletries, (overseas travellers should bring a suitable adapter). Don’t forget to bring your video or camera along with plenty of film & spare batteries (recharge facilities are available).
  • Money and/or credit card for personal expenses such as drinks, souvenirs and optional extras.

  Transfers Airport transfers are included on the first and last day of the holiday package at designated times. No refund will be given for unused transfers. Transfers cannot be re-routed to other pick-up points or destinations. Passengers who miss the pre-booked transfers must make their own way to/from the hotel at their own expense. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the group.

  Smoking Government regulations forbid smoking in tourist coaches, however frequent stops are made for those wishing to smoke. Smoking is not permitted in hotel rooms. Requests for smoking/non-smoking rooms will be passed on to hotels but cannot be guaranteed.

  Travel Insurance Travel Insurance is not included in your holiday package. For your protection, you are required to purchase comprehensive travel insurance that includes (without limitation) coverage for the full cost of your holiday package, medical expenses, loss of luggage, land content and airfare charges that may occur due to cancellation, impossibility of performance or other frustration, disruption, loss of deposit or strikes.

  Seat Allocation on Land Touring  To ensure all passengers enjoy forward and window facing seats, on longer tours a daily seat rotation system may apply at the discretion of the tour director/driver-guide. We do not warrant that the seat rotation will be adjusted to suit personal preference.

  Disruption to Itinerary Arrangements Itineraries are intended as a guide only and are subject to alteration without notice. Alterations may be necessary for various reasons including, without limitation, road or weather conditions, strikes or other reasons beyond reasonable control. If conditions render any routes unsafe for navigation, the operator reserves the right to provide alternative services including but not limited to accommodation. Under normal conditions, itineraries will operate as far as possible as detailed in this publication. However, sometimes for reasons beyond our control, it may be necessary to make alterations to your itinerary. For example, it may be necessary to operate part of the itinerary by coach and alternative sightseeing may be included. Operators will not be liable for any direct or indirect costs that you incur as a result of any event or other factor beyond our control which necessitates a change in your itinerary. Operators cannot guarantee exact arrival and departure times for carriers and operators used will not be liable for failure to make connections with any other services or attractions beyond its control.

  Noise and Vibration Reasonable steps are taken to minimise noise and vibration on cruise vessels. You acknowledge and accept that some noise and vibration may be experienced on vessels and that operator is not liable to you for any such noise and vibration.

  Passengers Needing Special Assistance
  We welcomes passengers with disabilities or special needs however, please note the following:
  1. Any disability or medical condition requiring special attention must be reported to the operator at the time of booking including all important information relating to your health, mobility and fitness which may affect your partial or total participation in the cruise or tour. This information is also crucial to allow the operator to ensure the tour you have chosen is suitable and meets your needs. Any changes to health, mobility and fitness must also be reported to the operator as soon as possible and prior to departure. Where possible the operator will make reasonable adjustments to the tour to accommodate your special needs however, it cannot do so if the adjustment required would be unreasonable in all of the circumstances, including if such adjustments would affect your safety and/or the safety and/or enjoyment of other passengers.
  2. If you require special assistance or care (such as pushing a wheelchair, assistance with dressing or assistance with walking or hearing emergency alarms unaided), you must travel with a companion capable of providing the required assistance or care. Please be aware that the operator does not provide personal assistance. The operator is unable to assist any passenger with walking, dining, boarding or disembarking any transportation vehicles (including river and ocean cruise ships and trains). To safely participate in embarkation and disembarkation you must be able to do so without the need for special assistance. You must also be able to do so without unreasonably impacting other passengers’ safety and/or enjoyment.
  3. While the operator will make reasonable efforts to accommodate the special needs of disabled passengers, it is not responsible for any denial of services by any third party entities it has travel arrangements with, such as carriers, hotels, trains, restaurants or other independent suppliers, or for any additional associated expenses charges by those parties.
  4. Please note coaches and minibuses are not equipped with wheelchair ramps. Most river and ocean ships have elevators, however not all the operator ships have elevators. Many ships require the use of stairs to go between decks. Further, side by side docking may require passengers to climb and descent stairs to cross over vessels to disembark and embark at times. The operator ships often sail through remote areas that do not have convenient docking facilities. In such circumstances it will be necessary for passengers to negotiate temporary gangplanks and uneven surfaces. If the crew decide that it is not safe for a passenger to negotiate such operations they may require passengers to stay on board. Cabin doors and restrooms may not be wide enough to allow access by standard wheelchairs. Wheelchairs and walkers cannot be carried on coaches, due to space limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the river or ocean cruise ship is at anchor. The operator is unable to provide individual assistance to any passenger for walking, dining, disembarking or embarking cruise ships and/or coaches or other transportation vehicles or other personal needs.

  Booking Terms and Conditions

  Be aware that some confirmed bookings are not refundable if cancelled, and also may not be transferable to another date or otherwise changed. Alternatively, a change may only be permissible subject to payment of an additional fee or charge. Your entitlement to a refund for cancelled bookings is subject to the relevant Supplier’s terms and conditions. Please note that if we are entitled to a service fee for placing a booking, we will remain entitled to this fee if you cancel the booking or the Supplier fails to provide you with the Product for any reason (other than our default), including in an event of Force Majeure. We will be entitled to deduct our service fee from any refund we receive on your behalf before remitting the balance to you. Suppliers’ fees are outlined in their relevant terms and conditions.

  Please review the full Terms and Conditions and Schedule of Fees prior to making a booking.

  Supplier Terms and Conditions Summary:

  • 100 days or more prior to departure will incur a loss of deposit.
  • 99-61 days prior to departure will incur a fee of 50% of holiday package price.
  • 60 days or less prior to departure will incur a fee of 100% holiday package price.

  Changes to the Itinerary Not all attractions, excursions and/or optional tours are provided by the tour operator. Accordingly, tour operators may, where it is required to do so, suspend or cancel any tour inclusion where that tour inclusion is not available or in the opinion of tour operators, unadvisable, unsafe or unsuitable. During local or national holidays, certain facilities such as museums and restaurants, sightseeing tours and shopping may be limited or not available. Tour operators reserves the right to alter or change the accommodation, carriers or vessels at any time for any reason; and cancel or alter the itinerary and/or tour at any time without notice as Outback Aussie Tours considers necessary for any reason whatsoever including road, weather or traffic conditions, non-performance of suppliers, industrial action, operational conditions and requirements.

  Travel Insurance
  As a valued customer we are pleased to offer you the opportunity to purchase discounted travel insurance. It is HIGHLY recommended that passengers take out travel insurance or trip cancellation cover. As a valued customer we are pleased to offer you the opportunity to get a free no-obligation quote from NIB Travel Insurance.

  Credit Card Payments
  Credit Card Customer Payment Link enter this link into your browser: pay.travelpay.com.au/AUSTC

  If paying via the Customer Payment Link, please ensure you complete all fields and ensure you enter the correct Trip Reference Number, so we can identify your payment.

  Credit card surcharges will apply when paying by credit card. Mastercard – 1.80%, Visa – 1.80%, International Credit Cards – 3.95%, Pay To – 0.95%

  Direct Deposit
  Direct Deposit payments take up to 3 business days to process. Please notify your consultant of your payment once it has been processed.

  Commonwealth Bank: Australian Tours and Cruises
  Reference: Your Trip Number
  BSB: 062-504 Account: 1##6 ##68
  Branch Address: Shop 1/80-84 William St, Bathurst NSW 2795
  In Bank Payment of Cash Or Cheque: Add $5 for bank fees
  International Direct Deposit: Add $25 for bank fees
  SWIFT or BIC CODE: CTBAAU2S